Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure 
• Compensation for reasonably foreseeable loss or damage 
• Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure 

This warranty operates in addition to your rights under Australian Consumer Law.

Warranty coverage applies to manufacturing defects and faults occurring under normal residential use.

Coverage may include:

• Structural frame defects 
• Electrical component failures 
• Mechanical component faults 
• Motors and massage systems 
• Reclining mechanisms 
• Internal electronics 

Warranty periods may vary depending on the specific product model purchased.

Proof of purchase is required for all warranty claims.

This warranty does not cover:

• Normal wear and tear 
• Cosmetic damage 
• Scratches, scuffs, or fading 
• Damage caused by misuse or abuse 
• Improper assembly or installation 
• Commercial or high-volume use unless specified 
• Damage caused by pets, liquids, accidents, or neglect 
• Electrical damage caused by power surges or improper voltage 
• Unauthorised repairs or modifications 
• Transport or relocation damage after delivery

To maintain warranty coverage, customers must:

• Use products according to supplied instructions 
• Maintain the product appropriately 
• Avoid misuse or excessive loading 
• Use appropriate power protection where recommended 
• Allow reasonable access for inspections or repairs 

To submit a warranty claim, customers should contact us with:

• Full name and contact details 
• Proof of purchase 
• Product model information 
• Description of the issue 
• Photos or videos where applicable 

Once received, we may:

• Troubleshoot the issue remotely 
• Arrange inspection or assessment 
• Supply replacement parts 
• Arrange repair services 
• Replace the product where appropriate 

Where possible, warranty claims may first be resolved through:

• Technical troubleshooting 
• Replacement components 
• Repair services 

Replacement parts may be new, refurbished, or equivalent depending on availability.

To the maximum extent permitted by law:

• Warranty coverage is limited to repair, replacement, or refund at our discretion 
• We are not responsible for indirect or consequential losses 
• Labour, freight, or travel costs may apply outside standard service areas unless otherwise required by law 

Unless otherwise stated, warranties apply only to the original purchaser and are not transferable.

If an identical replacement product is unavailable, we may provide:

• A comparable replacement 
• Replacement components 
• Store credit 
• Refund where appropriate 

For warranty support or enquiries, please contact:

Elite Massage Chairs
Email: info@elitechairs.com.au
Phone: 0421 299 252
Website: elitechairs.com.au